Reference

How ometogel Handles Your Personal Data

Your personal information — including account details, payment records from DANA, OVO, GoPay and QRIS, and session activity — is collected only for purposes we clearly state in…

Data not sold to third partiesDANA, OVO, GoPay & QRIS records protectedRetention depends on local lawYou may request deletion at any timeEncrypted account storage

Explore Lobby Read FAQ

What Data We Collect and Why

ometogel Service availability depends on jurisdiction. Users are responsible for checking local law before access.

When you open an account with us, we collect the details you submit during registration — your name, email address, and contact number. When you deposit through DANA, OVO, GoPay or QRIS, our payment processor records the transaction reference and amount, but we never store your

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full wallet credentials on our servers. We also collect device identifiers, IP address, and session timestamps to detect unauthorised access and keep your account secure. For players in Jakarta and Yogyakarta accessing our lobby, we apply the same data-handling standards across all regions. Processing of your
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data is carried out where local law permits, and our legal basis for each category of processing is documented in the full policy available on request via our support channel.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

PRIVACY CONTACT PATHS

How to Reach Our Privacy Team

If you want to access, correct, or remove the personal data we hold about you, our privacy support team is reachable every day between 08:00 and 23:00 WIB. You can submit a formal data request through live chat or email, and we aim to acknowledge it within 24 hours and resolve it within 14 working days. We keep a record of every request so you can follow up at any point.

Team online

Live Chat

Reach our privacy team directly through the live chat window in your account dashboard, available daily from 08:00 to 23:00 WIB for data access or deletion requests.

Email Request

Send a written data request to our privacy email address. Include your registered account name and the specific data category you are asking about; we respond within 24 hours.

Account Settings

Some data corrections — such as updating your contact number or email address — can be done directly inside your account settings without contacting support at all.

DATA HANDLING STANDARDS

Six Ways We Protect Your Privacy at ometogel

Privacy protection at ometogel is not a single policy document — it is a set of operational practices embedded in how we build accounts, process payments, and run our support team.

Encrypted Account Storage

All account credentials are stored using AES-256 encryption. Your password is hashed and never visible to our team — not even during a support session initiated through live chat.

Cookie Consent Control

When you first visit ometogel, a consent banner lets you choose which cookie categories to accept. You can change that choice at any time through the cookie settings link in our footer.

Payment Data Separation

DANA, OVO, GoPay and QRIS transactions are processed through tokenised payment gateways. We receive only a reference number, never your full wallet login, PIN, or card detail.

Data Retention Periods

We keep your account data for as long as your account is active, plus the period required under applicable Indonesian regulations. Once that period ends, data is deleted or anonymised.

Third-Party Disclosure Rules

We share data with third parties only where required by law or where you have given explicit consent — for example, fraud-prevention partners who help us flag unusual account activity.

Data Request Tracking

Every access, correction, or deletion request you submit is logged with a unique reference number. You can quote this reference in any follow-up live chat or email to get an instant status update.

Your Privacy Questions, Answered Directly

These are the questions we hear most often from account holders in Indonesia about how their data is managed, who can see it, and what steps to take if something needs to change. Each answer reflects our actual operational process, not a generic legal template.

We collect your name, email, phone number, and account login details at registration. During deposits via DANA, OVO, GoPay or QRIS, a transaction reference is recorded. Device and IP data are logged for security purposes only.

No. We do not sell, rent, or trade your personal data to any advertiser or marketing company. Data is shared only with service providers who help us operate the platform — and only under strict contractual data-protection terms.

Account data is retained for the lifetime of your account plus any period required under local Indonesian regulations. Payment references from DANA, OVO, GoPay and QRIS are kept for the duration mandated by applicable financial record-keeping rules.

Yes. Submit a data access request through live chat or email between 08:00 and 23:00 WIB. We will compile a summary of your account data, transaction references, and session records and deliver it within 14 working days.

Contact our privacy team via live chat or email with your registered account name and a deletion request. We will process it within 14 working days, subject to any retention obligations that depend on local law in Indonesia.

We use functional, analytical, and preference cookies. On your first visit, a consent banner lets you choose which types to allow. You can update your choices any time using the cookie settings link at the bottom of any page.

Reach our privacy team through live chat (08:00–23:00 WIB) or by email. Reference your account name and the specific concern. We acknowledge all complaints within 24 hours and provide a resolution timeline at first response.

How ometogel Handles Your Personal Data

How to Reach Our Privacy Team

Live Chat

Email Request

Account Settings

Six Ways We Protect Your Privacy at ometogel

Encrypted Account Storage

Cookie Consent Control

Payment Data Separation

Data Retention Periods

Third-Party Disclosure Rules

Data Request Tracking

Your Privacy Questions, Answered Directly

01 What personal data does ometogel collect when I open an account?

02 Does ometogel sell my data to advertisers or other companies?

03 How long does ometogel keep my account and payment data?

04 Can I request a copy of all the data ometogel holds about me?

05 How do I ask ometogel to delete my personal information?

06 Does ometogel use cookies, and can I control them?

07 Who do I contact if I believe my data has been handled incorrectly?

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